Who is Wheels Labs Inc?
The official name of Wheels! To find out more information about who we are, click here.
If you've arrived at this page because of a charge you've seen on your bank/credit card statement that reads like this: wheels-charges.co TEMP, it's just us!
Why are you charging us a temp charge?
Wheels verifies that the Debit/Credit card being used is active and in good standing. The amount is variable but is credited back immediately. Your bank/credit card may take a day or so to process the credit, which explains why there is a small delay in you seeing the amount back in your account.
Didn't ride a Wheels bike, but see the Temp Charge?
We're certainly happy to look into any charge for you. Please keep in mind that we cannot refund/reimburse any amount while it is showing up as a Pending charge. Your bank will also advise that a charge must be finalized in order for a dispute to be processed.
Can we get an invoice for the charges?
You can always email by submitting a New Request Form.
Can we get a refund?
We're happy to look into any formal charges that you would like to dispute. Keep in mind that Pending charges cannot be disputed until they have finalized, as Pending Temp Authorization Charges are returned automatically to your account.