We offer next day replacements for rentals free of charge on Monday - Friday. We will add one day to your rental period in order to compensate for your bike being out of commission that day. Please contact support if you are experiencing such an issue.
Articles in this section
- Can I cancel my order before it has been delivered?
- My payment was declined. How can I renew my subscription with a new payment method?
- What happens if I have a mechanical issue with my rental?
- Can I purchase the bike I am currently renting?
- What happens if my bike breaks down while I am away from home?
- How do I cancel my weekly or monthly subscription?
- Is there a security deposit?
- When does the rental period begin? When am I charged?
- What happens if I return my rental damaged? Without the charger or lock?
- What happens if I am not there when my bike is to be delivered or picked up?