Please create a support ticket to request a cancellation. We will honor cancellations requested up until 6:00pm on the day before your delivery and fully refund your purchase.
Articles in this section
- What are the specifications of the bike?
- Can I cancel my order before it has been delivered?
- My payment was declined. How can I renew my subscription with a new payment method?
- What happens if I have a mechanical issue with my rental?
- Can I purchase the bike I am currently renting?
- What happens if my bike breaks down while I am away from home?
- How do I cancel my weekly or monthly subscription?
- Is there a security deposit?
- When does the rental period begin? When am I charged?
- What happens if I return my rental damaged? Without the charger or lock?