Transporter Quick Facts

Transporter Quick Facts

Vendor How-To’s

Basic Troubleshooting  (can’t see bikes/hubs on the map, app acting weird):

Make sure you are in Transporter Mode

Check your phone’s location settings

Hard quit the app and relaunch

Check for updates to the app

Uninstall the app and reinstall

About Pick Ups:

Make sure you are in Transporter Mode

Make sure to toggle to Pick Ups

If a bike won’t scan in to your app, you will NOT be paid so please leave the bike

If a bike doesn’t have an Active Bounty, it doesn’t need picking up

Bounties in Green are Transporter bikes, bounties in Yellow are Service bikes

About Drop Offs (you have 4 hours to drop bikes after scanning):

Make sure you have toggled from Pick Up to Drop Off

Take Transporter Bounties to Green Transporter Hubs on the map

Take Service Bounties to Yellow Service Hubs on the map

Numbers on the Hub icon show how many open spots are at that Hub

Park bikes neatly at the hub  (thank you!)

If Bike Won’t Drop Off at the Hub:

Leave the bike at the Hub parked neatly

Do not delete bike from your app (this makes it harder to pay you)

Submit a support ticket thru the app under the Help tab

With your support ticket, include only 3 photos 

Pic of QR Code on the bike (close up and clear to read)

Pic of the whole bike  in the Hub/area where you left it

Screenshot of App listing the QR codes as Unavailable for Drop Off

Submitting Support Tickets:

Only 1 ticket per incident/issue is needed.  Multiple tickets slow down the process

of resolving your issue

Please always include the phone number associated with your account on each ticket

(without this, we can’t access your account and are not able to assist you)

Please let us know about damaged bikes (we appreciate this!)

NEVER take bikes home overnight.  Always leave them at the Hub

ALWAYS reach out to Support for help.  We want you to succeed and we are here to help!

Questions, concerns, issues with the app or the bikes - We love feedback