Basic Troubleshooting (can’t see bikes/hubs on the map, app acting weird):
Make sure you are in Transporter Mode
Check your phone’s location settings
Hard quit the app and relaunch
Check for updates to the app
Uninstall the app and reinstall
About Pick Ups:
Make sure you are in Transporter Mode
Make sure to toggle to Pick Ups
If a bike won’t scan into your app, you will NOT be paid so please leave the bike
If a bike doesn’t have an Active Bounty, it doesn’t need picking up
Bounties in Green are Transporter bikes, bounties in Yellow are Service bikes
About Drop Offs:
Make sure you have toggled from Pick Up to Drop Off
Take Transporter Bounties to Green Transporter Hubs on the map
Take Service Bounties to Yellow Service Hubs on the map
Numbers on the Hub icon show how many open spots are at that Hub
Park bikes neatly at the hub (thank you!)
If Bike Won’t Drop Off at the Hub:
Leave the bike at the Hub
Do not delete bike from your app (this makes it harder to pay you)
Submit a support ticket thru the app under the Help tab
With your support ticket, include only 3 photos
Pic of QR Code on the bike (close up and clear to read)
Pic of the whole bike in the Hub/area where you left it
Screenshot of App listing the QR codes as Unavailable for Drop Off
Submitting Support Tickets:
Only 1 ticket per incident/issue is needed. Multiple tickets slow down the process
of resolving your issue
Please always include the phone number associated with your account on each ticket
(without this, we can’t access your account and are not able to assist you)
Please let us know about damaged bikes (we appreciate this!)
NEVER take bikes home overnight. Always leave them at the Hub
ALWAYS reach out to Support for help. We want you to succeed and we are here to help!
Questions, concerns, issues with the app or the bikes - We love feedback
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