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  2. Wheels Rentals
  3. Rental FAQs

Rental FAQs

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  • Are there different subscriptions?
  • Where does it say I am liable for damages/repairs?
  • Can my WHEELS device be operated in the rain?
  • What is the top speed of my WHEELS device?
  • I recently requested a replacement for my charger to be delivered to my home. How can I track this package?
  • My WHEELS bike is having mechanical issues. Who do I contact to have them addressed?
  • My lock is stuck. How do I fix this?
  • Where do I download the WHEELS app?
  • I need to change my phone number and/or address. Can I do that in the WHEELS app?
  • Can I get a second battery for my WHEELS device?
  • Can I remove the battery from my WHEELS device to charge it?
  • My WHEELS app is telling me to press the power button on my WHEELS device, but my device doesn't have a power button.
  • My WHEELS device has an alarm that keeps beeping. Can you turn this off?
  • How do I turn the lights on/off on my WHEELS device?
  • How long does the battery on my WHEELS device last?
  • How long does it take for the battery on my WHEELS device to charge?
  • What is the voltage of my WHEELS device's charger?
  • Where should the tire pressure be on my WHEELS device?
  • Do WHEELS devices come with a helmet?
  • Do WHEELS devices have a weight limit?
  • Can the WHEELS app run in the background?
  • My confirmation email says a valid ID is needed to get my WHEELS device. What forms of ID are accepted?
  • How do I update my payment for WHEELS?
  • What are the specifications of the device?
  • My payment was declined. How can I renew my subscription with a new payment method?
  • Can I purchase the bike I am currently renting?
  • How do I cancel my weekly or monthly subscription?
  • Is there a security deposit?
  • When does the rental period begin? When am I charged?
  • What happens if I return my rental damaged? Without the charger or lock?
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